How Pitco and Other Middleby Brands Contribute to Quality at Texas Roadhouse

At the Texas Roadhouse in Nashua, New Hampshire, the back-of-the-house is often a fast-paced, high-volume environment. Up front, guests enter, order, and have a great dining experience before heading back out into the New Hampshire night. Then the cycle begins again.

To handle this type of flow, equipment must be reliable and consistent, and in the Nashua Texas Roadhouse, that means Pitco Frialators, Blodgett ovens, and MagiKitch’n flat tops. The consistency, ease-of-use, and reliability of these solutions allows Texas Roadhouse staff to focus on guests instead of focusing on cumbersome processes.

While it’s true that people first eat with their eyes, the dishes at Texas Roadhouse are created with this fact in mind, and they’ve put these Middleby solutions to work as part of a larger system.

Seventy percent of Texas Roadhouse’s food comes from the grill area, making it very important that equipment used in these station areas maintain temperatures. With MagiKitch’m flat tops, temperatures are held for the perfect sear every time. Whether it’s steak or chicken, juices and spices are trapped in the meat, giving Texas Roadhouse’s famous menu items their characteristic flavors. Flat tops are arranged right next to grills, where proteins get their trademark “diamonds” that people look for on their plates.

Moving on to the fryers, Pitco Frialators solve many Texas Roadhouse challenges because they’re easy to operate. In an era of staffing shortages, this is a huge advantage for any piece of foodservice equipment in the kitchen. And with Pitco, temperatures never vary, so the Nashua location is able to produce high volumes of signature dishes like Cactus Blossoms, Chicken Critters, and French fries. These are easily some of the busiest stations in the kitchen, and even after more than a decade of use, their Pitco Frialators are still delivering day-in, day-out.

“The flexibility of the equipment we get from the Middleby products allows us to build our kitchen around those.”

It takes throughput and flexibility to serve as many guests per week as the Nashua Texas Roadhouse, and they were able to achieve these objectives with Middleby solutions.

For example, think about a Blodgett oven that can be used to slow-cook ribs in the morning followed by baking croutons followed by finally baking bread and burger buns. Then at lunch on weekends, chickens are hot-roasting, and finally, as night rolls around, the baked potato rotation begins. Accurate, versatile machines allow staff to produce food on a very timed schedule, which allows them to better plan for volume.

What did the Nashua Texas Roadhouse have to say about Middleby?

“What it comes down to is this: Middleby provides a reasonably priced set of equipment which allows us to execute all our procedures and serve our customers. The equipment is consistent, so it takes a lot of the stress off of me.

Finally, I’ve been in this restaurant business for a while. I’ve seen good equipment. I’ve seen bad equipment. And when you get a good machine that does exactly what you need it to do, you like to spread the word.”

Would you like to learn about Middleby solutions and how they can help increase efficiencies in your foodservice operation?