Installation, Startup, and Equipment Joining Requests

• • Startups and installations MUST be requested a minimum of FIVE (5) BUSINESS DAYS PRIOR to requiring the service and EIGHT (8) BUSINESS DAYS PRIOR for areas covered by a sub-agent.
  • Any rescheduled service would require a minimum of FIVE (5) BUSINESS DAYS notice of the new requested date.
  • Due to a nationwide shortage of qualified service technicians caused by the Covid-19 pandemic, several areas in the country are seeing upwards of two-week service lead times from notice of site readiness. Please keep this in mind when requesting any service.

Localtion Requirements that must be met before below requested service can be performed:

• • • Equipment must be unboxed and/or uncrated and removed from pallets (does not apply to installations)
    • All required utilities must be operational. This includes gas, water, electric, hoods, fire suppression and drains.
    • Proper cooking medium for the appliance must be available on site (oil, water)

If the technician shows up to perform the requested service and they are unable to complete the service due to one of the above requirements not being met, then the location would be financially responsible for any return trips to the location to complete the requested service.

Once Pitco has received the below information and it is validated, Pitco will schedule the service with the Local Authorized Service Agent of Pitco’s choice.