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Installation, Startup, and
Performance Check Request

Installation, Startup, and Performance Check Requests

some details you need to know:

  • Startups and installations MUST be requested a minimum of FIVE (5) BUSINESS DAYS PRIOR to requiring the service, EIGHT (8) BUSINESS DAYS PRIOR for areas covered by a sub-agent.
  • Performance checks are completed within TEN (10) BUSINESS DAYS of receiving the request.
  • Pitco Economy units (35C+, 45C+, 65C+, etc.), MagiKitch'n Series 600 Char Broiler and Cater Products and all Anets products do not receive a no charge Performance Check. If a Performance Check is requested on one of these models, the customer will be charged for the service.
  • Any rescheduled service would require a minimum of FIVE (5) BUSINESS DAYS notice of the new requested date.

For the Following Brands:

 
 

Location Requirements that must be met before above requested service can be performed:

  • Equipment must be unboxed and/or uncrated and removed from pallets (does not apply if installation is selected below)
  • All required utilities must be operational
    • Gas, water, electric, hoods, fire suppression, drains
  • Proper cooking medium for the appliance must be available on site (oil, water, etc.)
  • If Performance Check is selected below, the equipment must already be in regular use by the end user.

If the tech shows up to perform the requested service and they are unable to complete the service due to one of the above requirements not being met, then the location would be financially responsible for any return trips to the location to complete the requested service.

Once Pitco has received the below information and it is validated, Pitco will schedule the service with the local Authorized Service Agent.

 

PLEASE NOTE:

Performance and Installation Checks will no longer be available as of December 31, 2018. For additional information, please contact Pitco Technical Service at (603) 225-6684 Option 2.

By pressing the submit button, you agree that all the requirements will be met by the service date. (The submit button will send your form directly to Pitco. 

Incorrect or incomplete information may take longer to process and schedule service.

For complete details as to what is included with each service, questions regarding what equipment may or may not qualify or additional questions or concerns, please contact Pitco Tech Support at 603-225-6684, option 2.